FAQ's

Our surveys are free of charge as we love meeting new customers. Please get in touch so we can book you in.

No problem. We have a fantastic design team that works with us and some fantastic products and ranges that we can help you complete your project and plenty of brochures and samples for you to look at.

Usually within 48 hours however as we have a fully supplied and fit service, rest assured that the quote is comprehensive and you will get it all present from the outset.

This really depends on you and your project. The soon you sign your proposal and pay the deposit the sooner we can book you in. If you have a specific deadline.

No, we try to take care of everything for you. Our quotes include all removal and disposal of waste, full project management and regular progress updates. We will let you know how to prepare for the works before they start and what to expect throughout the project.

No, unless it is specified on the proposal, all the building products are included in our quotation.

Materials are paid for in advance, then a 40% deposit is placed on the installation quote when we arrange a start date, this is your commitment to us that the installation will go ahead and we can move on to ordering the required building products. The balance is paid on completion of the agreed works detailed on the final quotation and proposal. We are always open and honest and what we agree is what you pay, nothing more.

Our workmanship and products are under warranty for 3 years. If any issues arise then just get in touch, one of our team will attend to assess the issue and where necessary arrange for any remedial work to be carried out (as long as it is within our warranty terms and conditions). We try to keep this part just as easy and simple as the rest of the work.

We cover any deterioration in the performance of the installation that is a result of a poor workmanship. We want the work we have carried out to stay hassle free for you for many years and we do not want the added costs of coming back. Purchasing what appears to be “good value” or “cheap” products does not always work out. If cheaply manufactured products fail, then the cost of replacing them once an installation is complete can be substantial, this would not fall under our warranty. We will only guarantee our own products as we have gone to great lengths to select the right product for our range. We do not cover issues caused by excessive wear and tear, misuse of products, poor maintenance or care, or DIY work deemed to be carried out by others. If you need any modifications carried out during the warranty period please inform us first to ensure this work will not affect your warranty.